Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Direct Hire Authority (DHA) for Domestic Defense Industrial Base Facilities and the Major Range and Test facilities to recruit and appoint qualified candidates to positions in the competitive service. About the Position: located in the Qualifications Section. Responsibilities Implement, maintain, modify, and integrate existing automation functions with new standard systems and software upgrades. Administer, analyze, troubleshoot and correct network/computer system problems. Install, configure, and repair electronic communication systems, smart board technology and audio-visual equipment, security cameras, and electronic assemblies of gate entry control switches. Maintain and troubleshoot network and application server hardware, operating system software, and peripheral network equipment. Identify adverse network trends and recommends corrective action to improve operational efficiency along with performing maintenance on all systems as needed. Requirements Conditions of Employment Qualifications About the Position: The Joint Munitions Command provides the Joint Force with ready, reliable, lethal munitions at the speed of war. JMC's mission is to support the production, storage, distribution, and demilitarization of munitions. This position serves as an IT Specialist (Systems Administration), located at the Camp Stanley Storage Activity, which is a subordinate installation of JMC. This position will manage active directory accounts, access rights to computer and equipment systems as well as network troubleshooting, implement security procedures and tools, manages system resources, and perform other administrative functions to provide optimal operation of the servers and associated equipment components. Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: Experience that involves monitoring or updating Firewalls, Local Area Network (LAN) and Wireless Local Area Network (WLAN) telecommunication systems; Interpret technical data to analyze and devise solutions to complex IT problems; and Perform diagnostics, troubleshooting, or mitigation of network related issues using a multitude of tools/techniques. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. PHYSICAL DEMANDS: The work is primarily sedentary. Work assignments involving the computer assistant duties may require light to moderate physical effort. Incumbent may carry or otherwise handle items weighing up to 60 pounds. Frequent standing, walking, bending, reaching, and/or stooping is often required. WORK ENVIRONMENT: Work is normally performed in a well-lighted, well-heated, well cooled, and well- ventilated environment where everyday risks (e.g., potential trips and falls) exist. There might be intermittent exposure to varied weather conditions when traveling to and from different organizational locations. Education Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Digital Technology Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. This is formerly known as Information Technology Management / Career Program (CP) 34 position. Recruitment, Relocation, and Retention Incentives are not authorized. Relocation (Government Home Sale) Expenses are not authorized. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.