IT Sr Associate, Application Administration, Levels 1 (Temporary)- Department of Instructional Computing and Information Technology (ICIT) -REVISED- **GENERAL DUTIES** I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group. I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/ **CONTRACT TITLE** IT Senior Associate **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** We seek a highly skilled and motivated IT Senior Associate L1— IT Application Administrator to join our dynamic IT team at Hunter College and provide essential IT services and support across various departments and systems within our institution. The ideal candidate will have a strong technical background with hands-on experience in system administration, database management, application support, and project coordination. This role requires proactive problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality service to our stakeholders. Key Responsibilities: • Application and Database Management: o Migrate and manage Microsoft SQL databases for applications to new servers as required. o Provide support for enterprise applications, including Titanium, Globodox, Online Photo Submission, InstantID/IDWORKS, StarRez, Blackbaud, Access Control systems. • SCCM and JAMF Administration: o Package and deploy applications, Windows updates, and system settings using SCCM. o Package and deploy applications, security updates, policy enforcement and system settings using JAMF. o Monitor SCCM infrastructure health, conduct regular audits, and implement optimizations to ensure reliable performance. o Develop and maintain SCCM task sequences, scripts, and deployment packages to automate software installations and updates. o Coordinate SCCM patch management processes, ensuring timely deployment of security patches and updates across the organization. o Troubleshoot SCCM-related issues, provide root cause analysis, and implement solutions to resolve technical problems efficiently. • System Support and Maintenance: o Troubleshoot and resolve issues related to Access Control Systems like Continuum, AMAG, Transact, and other integrated systems. o Support inventory systems like WebCheckout imports and conduct data cleanup activities. o Provide technical support to end-users, addressing issues related to servers, virtualization, and directory services. o Collaborate with other IT team members to resolve escalated technical problems efficiently. o Oversee the installation, configuration, and maintenance of servers, operating systems, and virtualization platforms (e.g., VMware, Hyper-V). o Manage system infrastructure including Active Directory, group policies, and network protocols to support organizational needs. • Project Coordination and Upgrades: o Coordinate and assist with system upgrades such as Transact Campus, ensuring seamless integration and functionality post-upgrade. o Collaborate with vendors and internal teams on software deployments and system migrations. • Technical Documentation and Support: o Serve as an escalation point for complex technical issues, providing in-depth analysis and resolution. o Respond to system outages and emergencies promptly, implementing effective solutions to minimize downtime. o Document system configurations, procedures, and troubleshooting steps for knowledge sharing and compliance purposes. o Provide technical support to end-users, addressing issues related to servers, virtualization, and directory services. o Collaborate with other IT team members to resolve escalated technical problems efficiently. • Security and Compliance: o Support XDR rollout using SCCM, MDT, and JAMF, ensuring endpoint security and compliance with institutional standards. o Assist with compliance tasks such as license management and updates via SCCM and JAMF. • Collaboration and Training: o Lead a team of technicians and collaborate with IT professionals across departments to prioritize tasks and projects. o Collaborate with other IT teams and departments to ensure seamless integration of systems and services. o Provide training and guidance to end-users on system-related best practices. **MINIMUM QUALIFICATIONS** 1. High School Diploma, G.E.D., or equivalent 2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required. **OTHER QUALIFICATIONS** -REVISION- IMPORTANT NOTE: Candidates must apply for, pass, and be reachable on the Promotion to IT Senior Associate, Exam #2085, or IT Senior Associate, Exam #2086, to be considered for the position. Links to the relevant exam information: https://www.cuny.edu/about/administration/offices/hr/classified-civil-service/notice-of-exams-noe/#1742390009313-c02915b0-79e2 https://www.cuny.edu/about/administration/offices/hr/classified-civil-service/notice-of-exams-noe/#1742390012097-0e08dc79-c77b **COMPENSATION** IT Sr Associate - Levels 1-- $91,298 (salary subject to change based on new contract implementation and CUNY service history: 2024- $101,762; & 2025- $104,942) **BENEFITS** CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. **HOW TO APPLY** Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/em oyment or https://cuny .jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number. Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (e, e, (a, i or 6), fi, u, "i', -, \_ or g)). Incomplete applications will not be considered. Please include: • Cover Letter or Statement of scholarly interests • Curriculum Vitae/ Resume • Names and contact information of 3 references Upload all documents as ONE single file-- PDF format preferred. **CLOSING DATE** The committee will begin reviewing complete applications on April 21, 2025. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round. **JOB SEARCH CATEGORY** CUNY Job Posting: Information Technology/Technical **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 29829 Location Hunter College