Responsibilities: • Manage large scale technical projects covering cross functional teams, including technical project planning, monitoring and controlling the project performance • Assist the MCD Program Managers to implement portfolio, program and project management best practices • Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers • Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions • Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement • Contribute to development and maintenance of PMO standards, processes, and best practices • Assist with producing monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint Requirements: • Bachelor’s Degree plus ten (10) years of experience or Master’s Degree, plus five (5) years of experience. • Minimum five (5) years of Analytical and Technical Project/Program management experience • Two (2) plus years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience • Two (2) plus years of experience within a SAP environment • Strong verbal, written and interpersonal communication skills • Strong analytical skills including Excel • A high standard for work ethic and quality is required • Experience working with highly technical teams • Strong proficiency with full Microsoft Office suite including MS Project is required • Experience with ServiceNow is preferred  Other Requirements: • Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies • Strong analytical as well as organizational skills with an ability to manage competing priorities. • Ability to manage and shift priorities quickly and effectively when needed. • Contributes independently, resolves complex issues • Self-motivated and able to work under pressure to deliver high-quality deliverables • Builds and maintains partnerships with internal and external partners • Contributes actively to build common ground for cooperation • Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers • Ability to learn functional and technical concepts quickly • Excellent verbal and written communication and interpersonal skills  Core Competencies: • Business strategy execution • Business analysis expertise • Program and project management expertise • Business process development • Critical thinking and technical design understanding. • Understanding of technical issues and business impact