IT STATEWIDE MANAGER 3 (OTS-DCO) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4790556) Apply  IT STATEWIDE MANAGER 3 (OTS-DCO) Salary $5,845.00 - $10,521.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number OTS 011425H ERG Department Division of Administration-Office of Technology Services Opening Date 01/14/2025 Closing Date 1/24/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This position is located in Data Center Operations. This job title has an assigned pay grade of TS-317. Req.203922 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a "State as a Model Employer" for People with Disabilities. This position will be responsible for the management and leadership of the Datacenter Operations Statewide Email and Messaging and Directory Services teams. These managerial duties and focus are concentrated on technical staff that support the Statewide Email system and associated messaging applications. This includes the support and maintenance of a large on prem Microsoft Exchange environment in use by agencies across the state. It also includes support for a Microsoft Office 365 tenant which includes many products such as Exchange Online, Teams, Office Online, and other cloud based applications. Further, these managerial duties will extend to a team of technicians that support, maintain and secure critical systems such as Active Directory, DNS and the domain controller infrastructure that run these systems. This position is required to provide effective management, leadership and support over critical lines of service for OTS and to foster security and efficiency standards expected by state agencies. Vacancies within other units of Data Center Operations and different technical disciplines such as server management, database administration, mainframe administration, or storage administration may be filled from this posting. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system. No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email: Erica.Gay@la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Seven years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR A bachelor’s degree plus five years of experience in information technology or administrative services; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR A master’s degree plus four years of experience in information technology or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Concepts FUNCTION OF WORK: To manage a defined organizational unit of the Office of Technology Services with responsibility for a statewide technology service or technology platform. LEVEL OF WORK: Manager. SUPERVISION RECEIVED: Broad direction from an IT Statewide Director. Other reporting relationships may be approved by SCS. SUPERVISION EXERCISED: Direct over IT Statewide professionals. Other reporting relationships may be approved by SCS. LOCATION OF WORK: Division of Administration, Office of Technology Services JOB DISTINCTIONS: Differs from IT Statewide Manager 2 by the presence of managerial authority for a defined organizational unit of the Office of Technology Services with responsibility for a highly complex statewide technology service or technology platform. Differs from IT Statewide Director 1 by the absence of responsibility for directing a section of the Office of Technology Services. Examples of Work EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED. Exercises managerial responsibility for a defined organizational unit of OTS; includes responsibility for personnel management and unit operations. Manages a highly complex technology service designed to facilitate the use of technology by enterprises and end users. Ensures that the unit provides specialized technology-oriented solutions by combining the processes and functions of software, hardware, networks, telecommunications and electronics to meet client needs. Ensures technology services are in compliance with state and federal policies and guidelines. Coordinates the provision of services with customer entities. Manages a highly complex technology platform that includes a group of technologies that are used as a base upon which other applications, processes or technologies are developed or serve to enable. Provides input into strategic planning relative to the work unit. Manages the work unit by formally assessing subordinate performance and providing training and guidance as necessary. Ensures efficiency in operational performance by monitoring work assignments, mitigating areas of concern, and providing recommendations to higher-level OTS personnel to improve unit performance. Manages operational activities for the organizational unit; coordinates with team leads in order to relay project statuses to upper management. Ensures subordinate staff comply with OTS policies and procedures. Provides recommendations to upper management for changes in policy and/or procedures to improve operational performance. Oversees highly complex information technology systems having statewide implications; plans and coordinates conversion and implementation projects for the assigned area. Establishes and implements technology plans for a defined organizational unit for the Office of Technology Services. Ensures subordinate personnel execute technology plans in accordance with performance expectations. Provides input regarding the impact of new legislation, rules, regulations and policies as it relates to highly complex information technology systems having statewide implications. Manages the activities of contracted resources by monitoring and prioritizing work assignments, ensuring assigned work is completed timely, efficiently, and using established procedures, as well as coordinating with the contracted vendor to replace a contracted resource if resource(s) prove insufficient. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Do you have managerial experience? If so, please explain. 02 Do you have experience managing Active Directory and DNS? If so, please explain. 03 Do you have experience managing Microsoft Exchange? If so, please explain. 04 Do you have twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics? + Yes + No 05 If you answered “YES” to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered “NO” type N/A. Example: ACCT 2001 - Introductory Financial Accounting - 3 hrs – LSU Required Question Agency State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email