IT STATEWIDE TECHNICAL SUPPORT ANALYST 1-3 (50578874) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4790397) Apply  IT STATEWIDE TECHNICAL SUPPORT ANALYST 1-3 (50578874) Salary Depends on Qualifications Location Baton Rouge, LA Job Type Classified Job Number OTS 011425B ERG Department Division of Administration-Office of Technology Services Opening Date 01/14/2025 Closing Date 1/21/2025 11:59 PM Central + Description + Benefits Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Production Support Services Section. Req. 203904 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a "State as a Model Employer" for People with Disabilities. This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Technical Support Analyst 1 (TS-308), IT Statewide Technical Support Analyst 2 (TS-309), or IT Statewide Technical Support Analyst 3 (TS-310) depending on the level of experience of the selected applicant. The maximum salary for the IT Statewide Technical Support Analyst 3 is $ 78,624 . Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system. No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email: Erica.Gay@la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Two years of experience in information technology; OR Six years of full-time experience in any field; OR An associate's degree in information technology; OR A bachelor’s degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Concepts FUNCTION OF WORK: To provide technical support services for a statewide information technology end user function. LEVEL OF WORK: Entry. SUPERVISION RECEIVED: Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS. SUPERVISION EXERCISED: None. LOCATION OF WORK: Division of Administration, Office of Technology Services JOB DISTINCTIONS: Differs from other IT Statewide jobs by the presence of technical tasks in support of a statewide information technology end user function such as technology deployment, systems technology, telecommunication services, training services, field operations, network services, network operations, service operations, provisioning services, consumer communications, etc. Differs from IT Statewide Technical Support Analyst 2 by the absence of independence in performing basic technical tasks in support of a statewide information technology end user function. Examples of Work The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. 50 % Installs, configures, and maintains hardware and software integral to the enterprise consumer communications production environment. Follows documented procedures to perform basic hardware and software troubleshooting steps. 20% Assists in identifying, researching, and resolving enterprise consumer communications software and hardware problems, consulting frequently with other technical staff or with supervisor. 15% Performs assigned tasks of increasing complexity supporting the installation, operation, and maintenance of enterprise consumer communications software packages. 10 % Receives instruction or on-the-job training on basic structures of organization and technology tools for enterprise consumer communications software and hardware. 5% Performs all other tasks, special projects, analysis, studies, and plans as directed. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others Agency State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email