Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you’ll help drive cutting-edge initiatives that will ensure the success of our company and your career.

As an IT Supervisor, you will report directly to the IT Support Manager. In this role, you will be responsible for managing the operations and continuous improvement of ALDI’s IT Support Team. The IT Support team operates Monday-Friday, and is located in Batavia, Aurora, and Naperville, Illinois as well as Columbus, Ohio.

This role requires a leader with a passion for mentoring, coaching and providing continuous development for the team. As ALDI continues to grow and aggressively expand operations, we are looking for someone that wants to be part of a collaborative team where your leadership, managerial, and ability to unite teams matters.

Position Type: Full-Time
Starting Salary: $90,000
Salary Increases: Year 2 - $95,000 | Year 3 - $100,000
Work Location: Batavia, Aurora and Naperville, IL

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Establishes, communicates and evaluates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results.
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance.
• Understands the overarching company strategy while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees.
• Informs management when recurring issues or group training is required for positions reporting to them.
• Provides input to their direct leader on hiring for positions reporting to them.
• Informs management of major team milestones, developments, and concerns.
• Assists in communicating and modeling the overarching company strategy and core values of the organization to create a proper work environment and sense of teamwork among employees.
• Ensures compliance with established operating policies and procedures.
• Identifies opportunities to improve customer support.
• Identifies and documents software/hardware issues and communicates them to the appropriate group.
• Ensures that service level agreements are being met.
• Attends scheduled calls with vendors as needed to discuss issues and concerns.
• Provides support to national service offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required.
• Responds appropriately to issues that require training of the end-user.
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary.
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction. 
• Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports. 
• Conflict management skills. 
• Problem-solving skills. 
• Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.  
• Ability to interpret and apply policies and procedures. 
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operations environment.
• Proficient with office productivity software. 
• Ability to supervise department personnel by guiding performance to assure the quality and completion of work assignments. 
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose and audience.
• Negotiation skills. 

Education and Experience:

• Bachelor’s Degree or a combination of education and experience providing equivalent knowledge required.
• A minimum of 3 years of progressive experience in Information Technology required.
• A minimum of 3 years’ experience in staff leadership responsibilities preferred.

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• International & Domestic travel required.
• Up to 10%.