IT Support
Bcforward
IT SupportBCforward is currently seeking highly motivated IT Support in Bothell, WA 98021Position Title: IT Support
Location: Bothell, WA 98021
Anticipated Start Date: Tentative start Date 01/06/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 06+ Months Contract with possibilities for extension
Job Type: Contract: 40hr/ week
Pay Range: $21/hr to $23/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description: 22515 29th Dr SE, Bothell, WA 98021Responsibilities* Assists in investigating and resolving complex installations and maintenance matters of significance.* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.* Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.* Instructs customers in the operation and maintenance of systems/equipment.* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.* Acts as a liaison with customers on administrative and technical matters for assigned projects.* Performs analysis and prepares reports on system problem trends and issues Basic Qualifications* 5+ of field support experience* Ticket and asset management* Strong hardware/software installation, support, and troubleshooting* Windows XP, 10, and 11 experience* Mac OS and iOS support* Network Printer, HP configuration, consumable swaps, and moves* Experience with Active Directory, MS Office, phone security, OS365* Requires Networking troubleshooting and support* Support skills for VPN connectivity and security* Configuring new PCs/notebooks via imaging, SCCM and standalone* Remote Install software/hardware and support* Knowledge of basic networking concepts and Hands&Eyes support* Lift and carry up to 40lbs Preferred Education and Training* High school or G.E.D.* Lenovo or other vendor certifications* CompTia A+, Network+/Security+ (Preferred but not required)* Apple training (preferred but not required) Work Environment* Office environment* Walk up kiosk/ vending and lock / network printers* Data Center or Telco Closet* May require weekend work for Critical and High Priority support only* Will require shift work/On-call coverage Keywords:
IT Support, SCCM Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Location: Bothell, WA 98021
Anticipated Start Date: Tentative start Date 01/06/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 06+ Months Contract with possibilities for extension
Job Type: Contract: 40hr/ week
Pay Range: $21/hr to $23/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description: 22515 29th Dr SE, Bothell, WA 98021Responsibilities* Assists in investigating and resolving complex installations and maintenance matters of significance.* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.* Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.* Instructs customers in the operation and maintenance of systems/equipment.* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.* Acts as a liaison with customers on administrative and technical matters for assigned projects.* Performs analysis and prepares reports on system problem trends and issues Basic Qualifications* 5+ of field support experience* Ticket and asset management* Strong hardware/software installation, support, and troubleshooting* Windows XP, 10, and 11 experience* Mac OS and iOS support* Network Printer, HP configuration, consumable swaps, and moves* Experience with Active Directory, MS Office, phone security, OS365* Requires Networking troubleshooting and support* Support skills for VPN connectivity and security* Configuring new PCs/notebooks via imaging, SCCM and standalone* Remote Install software/hardware and support* Knowledge of basic networking concepts and Hands&Eyes support* Lift and carry up to 40lbs Preferred Education and Training* High school or G.E.D.* Lenovo or other vendor certifications* CompTia A+, Network+/Security+ (Preferred but not required)* Apple training (preferred but not required) Work Environment* Office environment* Walk up kiosk/ vending and lock / network printers* Data Center or Telco Closet* May require weekend work for Critical and High Priority support only* Will require shift work/On-call coverage Keywords:
IT Support, SCCM Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 233581 when responding to this ad.
Get job alerts by email. Sign up now! Join Our Talent Network! Job Snapshot Employee Type Contractor Location Bothell, WA (Onsite) Job Type Information Technology Experience Not Specified Date Posted 12/19/2024 Apply to this job. Think you're the perfect candidate? Apply Now
Confirm your E-mail: Send Email
All Jobs from Bcforward