Date Posted:

2024-10-02

Country:

United Kingdom

Location:

GBRBRC112: Raytheon UK Top Floor, Unit 730 Wharfedale Road, Winnersh, RG41 5TP, United Kingdom

Position Role Type:

Unspecified

Location - On Site, Either Winnersh Or Harlow. Must be able to travel between the sites.

Summary of Role: 

Reporting to the Workplace Services and Service Desk Manager this new role will require an individual who is able to flex and adapt as the organisation sets up a new office to support a key new office to support a significant growth in business.  This will be a fantastic opportunity to join a brand new area within our business. 

You will be a champion for great Customer Service, the role combines onsite and remote site support in addition to supporting the service desk with colleagues working from geographically dispersed locations providing telephone and remote desktop support in addition to site based project delivery tasks and request for service.  You will be a self-starter happy to work with people at all levels to deliver the outcomes required for the business to be successful 

 

Main Duties: 

 

On site support working in a classified environment 

Onsite project task support – “Moves, Adds, Changes” cabling and installation 

Audio Visual / Meeting / Conference support 

Enhancing the service desk and improving technical know-how, development of knowledgebase articles and documentation, driving a “shift-left” mindset and capability 

Desktop imaging and deployment 

Incident, Problem and Change Management 

Delivery of Requests for Service 

IT Asset Management 

1st / 2nd Line Application support 

1st / 2nd Line Infrastructure support 

Deskside support and supplementing the service desk where needed 

 

 

Essential Knowledge / Skills: 

As the “shop front” to the department the successful candidate will have excellent customer service skills 

Ability to listen, influence, negotiate, build rapport, and credibility with colleagues 

Energy, focus, assertiveness, and diplomacy 

Excellent verbal and written communication skills 

Ability to diffuse and resolve conflict with good problem-solving techniques to achieve win/win outcomes 

Ability to focus on business value results, rather than solutions 

Technical aptitude, requirements management, and the ability to assess and articulate risk, issues and non compliance 

Ability to Travel (UK) and work with minimal supervision 

Existing Security Clearance (SC) or ability to become security cleared 

Full Driving license 

 

Desirable: 

ITIL Foundation and relevant technical qualification(s) 

Good practical experience with enterprise technologies such as Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA etc 

Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking. 

Training and knowledge of health and Safety risk assessments, method statements and safe working practices. 
 

Standard Benefits:

25 days holiday (increasing to 27 days) + statutory public holidays.Contributory Pension Scheme (up to 10.5% company contribution).6 times salary ‘Life Assurance’.Flexible Benefits scheme.Discretionary Bonus scheme.Enhanced family friendly policies.37hr standard working week, with an early finish on Fridays whilst operating a ‘Hybrid Working Model’*Canteen facilities are available at Harlow & Glenrothes sites. Manchester & Gloucester offer free snacks & drinks (hot & cold).

About Raytheon UK
With facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester and a presence across customer sites together with remote working practices. Raytheon UK is invested in the British workforce and the development of UK technology. Across the country Raytheon UK employs over 2,000 people and supports 8,000 jobs. As a prime contractor and major supplier to the UK Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across its core mission areas Weapons & Sensors, and Cyber, Space & Training.

Raytheon Career Development:

Raytheon has a wealth of resources available to help you develop your career from the moment you join.  Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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