Description We are in search of a Desktop Support Analyst to join our clients team in Ankeny, Iowa! This role is pivotal in providing end-user support, including both hardware and software solutions. As a part of the telecom industry, you will be expected to deliver top-tier service and support to maintain the smooth operation of our technical systems. This role offers a short-term contract employment opportunity. Responsibilities: • Provide end-user support for desktops, including both hardware and software issues • Troubleshoot and resolve break/fix issues efficiently • Manage the deployment of machines, ensuring the correct configuration and setup • Utilize SCCM for reimaging machines and pushing out updates • Offer support for both Apple and Windows machines, including iPads, iPhones, MacBooks, O364, Windows systems, and cell phones • Use Bomgar software for remote access to user's machines • Leverage ServiceNow or similar ticketing system experience to manage and resolve user issues • Preferred experience with InTune, though not required • Demonstrate competence in using Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support. Requirements • Minimum of 3 years experience in a Desktop Support Analyst role or similar. • Proficient in Citrix Technologies and Dell Technologies. • Experience with EO/IR systems. • Knowledge of Mac Computers and Microsoft products. • Familiarity with Active Directory. • Proven skill with Computer Hardware. • Experience with Configuration Management. • Demonstrated ability in Deployments. • Proficient in Deskside Support. • Bachelor's degree in Computer Science or a related field is preferred, but not required. • Excellent problem-solving abilities and strong communication skills. • Ability to work independently and in a team environment. • Willingness to stay updated with the latest technological advancements. • Ability to troubleshoot complex software and hardware issues. • Strong organizational skills and attention to detail. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .