IT Support Analyst H.F. Lenz Engineering (HFL),a nationally recognized consulting engineering, design, and construction management firm, is seeking anIT Support Analystfor our team inJohnstown, PA.With over 75 years in business, HFL offers multidisciplinary engineering services that include mechanical/HVAC, electrical, plumbing & fire protection, telecom, civil/survey, and structural engineering. Our high-profile projects span the nation and diversify across private and public sectors, including healthcare, educational, industrial, hospitality, professional buildings, sports & entertainment, government, and mission-critical facilities. As anIT Support Analyst, you will provide technical support and guidance to users experiencing issues relating to computer hardware, software, and networks, troubleshoot issues and perform scheduled maintenance. This position is an in-office position and offers the opportunity for professional growth and advancement in support of the IT and Business Information Systems operations. Duties/Responsibilities: + Provides technical support and guidance to resolve user's computer hardware and software problems. + Provides troubleshooting and technical support for desktop computers, laptops, mobile devices, printers, and other IT equipment. + Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed. + Collaborates with other IT team members to escalate and resolve issues that require specialized expertise. + Applies knowledge of computer software and hardware to assist users in resolving problems. + Installs or assists with the installation and set-up of new hardware, software, and equipment. + Coordinates service or replacement of defective products from vendors and manufacturers. + Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware. + Participates in IT projects and initiatives aimed at process improvements. + Performs other related duties as assigned. Required Skills/Abilities: + Excellent verbal, written, interpersonal, and customer service skills. + Strong analytical and problem-solving skills. + Basic understanding of Network Infrastructure. + Proficient with Microsoft Office Suite or related software. + Working Knowledge of Microsoft Windows client & server operating systems. + Teamwork focused with the ability to work independently. + Excellent organization and time management skills. + Thorough understanding of technology commonly used by clients and employees. + Must possess a valid PA drivers license and be willing to travel to regional office locations. Education and Experience: + Associates' degree required; Bachelors' degree in Computer Science or equivalent experience with Business Information Systems or related field preferred. + Minimum of 2 years experience in IT, help desk support or related field working with operating systems and/or software application troubleshooting H.F. Lenz is a proud EEO Employer, including Vets/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Applicants for positions with HFL must be legally authorized to work in the United States, and verification of eligibility will be required at the time of employment. All offers will be contingent upon successful completion of pre-employment background checks and verifications as required by our hiring process. If you require a reasonable accommodation in completing this application, interviewing, completing pre-employment testing, or otherwise participating in the employment selection and interview process, please direct your inquiries to the HR Manager at (814) 269-9371 or email at cmanippo@hflenz.com Staffing Requisition #: 2025-005 Qualifications: + + Requirements: + + Job Overview + Date Posted: January 23, 2025 +