Description We are providing an exciting opportunity in the IT industry based in New York. We are seeking an IT Support Analyst to join our team in a dynamic and fast-paced workplace. The IT Support Analyst will be responsible for a broad range of tasks including processing end-user requests, providing technical support, maintaining IT systems, and coordinating with vendors. Responsibilities: • Accurately answering, evaluating, and prioritizing incoming requests for assistance from end users via telephone, voicemail, email, in-person, and service desk system. • Troubleshooting and resolving issues related to standard enterprise software applications, custom web applications, desktop hardware, and network edge infrastructure components. • Assisting with the technical support for the organization, diagnosing technical problems, researching, identifying and documenting appropriate solutions. • Providing support for LAN and WIFI devices, analyzing, troubleshooting, evaluating, and resolving computer network problems. • Performing file backups on the network and participating in scheduled maintenance windows. • Tracking all support issues and calls within the Support management system, maintaining contact and following up with employees to ensure quality level of support. • Creating, maintaining, and coordinating user account information and passwords for various IT systems. • Assisting with the setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. • Providing support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, mobile devices and various peripheral equipment. • Coordinating with various vendors to maintain a working environment. Requirements • Minimum 3 years of experience in an IT support role or similar. • Proficient in Office 365, with the ability to troubleshoot and resolve issues. • Strong understanding and experience with Windows and Mac OS. • Experience in Audio Visual, with the ability to set up, configure, and troubleshoot AV equipment. • Proven track record in Application Support, with the ability to provide effective solutions for user issues. • Hands-on experience with deployments, including planning, scheduling, and executing software installations. • Ability to diagnose and solve technical issues quickly and efficiently. • Excellent communication skills, with the ability to explain complex IT matters in understandable terms. • Strong problem-solving skills, with a proactive approach to identifying and resolving issues. • Ability to work well in a team and independently when required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .