Job Description

Hello Future IT Support Analyst   

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomesInitiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are deliveredPreserve relationships despite airing conflicting views and seeks mutual gains when addressing conflictsAnticipate consequences and adapts problem solving based on continual feedbackAct speedily to resolve problems queries and complaintsAdapt communication styles to meet the needs of different audiencesAnalyse the business need and current process and identify where there is waste or risk and where processes could be improvedUnderstand how systems relate to each other and to other systems and processes in the bankAnalyse and reconcile differences between different systemsRecommend improvements and use influence to get stakeholder buy-inPhysically log the request for change to the relevant development team and advise the stakeholder of its status and need for priorityFollow up with the business to encourage them to push for priorityTrack user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actionsSupport users with daily requests and incidents in line with agreed SLAs for responses and repairsAnalyse root causes of system failures and resolve these in conjunction with relevant stakeholdersTrack user requests and incidents and perform trend analysis to identify where processes could be further improvedEnsure training documentation is provided and readily available and if not with the assistance of thesubject matter expert create documentation and facilitate handover to users and the IT Applications teamUpdate documentation to enable cross-skilling , enhance knowledge sharing and reduce key man dependenciesDemonstrate pride in the organisations brand services and products by consistently delivering on the brands promiseFollow through to ensure that personal quality and productivity standards are consistently and accurately maintainedStay relevant and up to date with legislations and new developmentsMaintain a positive attitude and respond openly to feedbackHandle stress in ways that do not negatively impact othersPlan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standardsTake ownership of personal career development leveraging formal and informal opportunitiesRead situations and organisational realities

You will be an ideal candidate if you:

Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.2-3 years IT Support Analysis experienceStrong problem-solving abilities, excellent communication skills, and the ability to work under pressure.

You will have access to:

Opportunities to network and collaborateChallenging WorkingOpportunities to innovate

You can be a match if you have: 

Set aside personal agenda for the greater goodAct in an ethical transparent and morally defensible manner including highlighting unethical practicesShare debate and communicate learningsFlag and debate issues constructivelyPromote a friendly cooperative climate

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#post 
#fnb
#LI-GS1
 

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.