Seize your opportunity to make a personal impact as a Support Engineer providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As a Support Engineer serving the U.S. Senate Sergeant at Arms in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Support Engineer joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public.
HOW THE SUPPORT ENGINEER WILL MAKE AN IMPACT
Provide proactive, on-site Engineering and Consulting support for customer issues with IT hardware, software, and systems to assigned customer offices, including assisting offices optimize the configuration of existing systems and recommending changes in hardware or software through established processes;
Proactively manage assigned offices/systems by anticipating issues due to system changes, software upgrades, and other environmental changes;
Minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements;
Working with project leadership to ensure support teams maintain program service levels;
Adhering to a formal change control process to ensure agreement on all objectives and tasks; and
Adhering to the quality assurance plan for the program and all task orders.
WHAT YOU’LL NEED TO SUCCEED:
Education: A bachelor’s degree (or equivalent years of experience), an ITIL 4 Foundation Certification, and one of the following certifications are required: MSCA, MCSE, ACSP, ACMT.
Experience: at least eight (8) years of experience providing end-user support services. At least three (3) years of experience with JAMF for Mac, MECM/SCCM for Windows, MDM/UEM (e.g., Intune or Workspace ONE), and PowerShell Automation.
Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons
Skills and abilities: Experience delivering to ‘white glove’ service standards including serving a large VIP population. Ability to work atypical hours through on-call rotations. Must be able to lift 50 lbs.
Location: Washington, DC
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GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Rest and recharge with paid vacation and 10 company-paid holidays