Posting Description

IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.

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