IT Support Engineer Boston, Massachusetts **Onsite** Contract $25/hr - $35/hr Our client is seeking a motivated and enthusiastic IT Support Engineer to join our team in Downtown Boston. The ideal candidate will have 0-2 years of hands-on experience with Microsoft, MacOS, and Windows systems and be eager to learn and grow in a dynamic environment. This is an onsite position, and the role will be contract-to-hire after 6-12 months based on performance and business needs. **Key Responsibilities:** + Provide onsite IT support for end-users, resolving hardware, software, and networking issues across Windows, MacOS, and Microsoft environments. + Troubleshoot and resolve technical issues with desktops, laptops, printers, and other peripheral devices. + Perform software installations, updates, and system configurations across various platforms. + Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems. + Manage and maintain inventory of IT equipment, ensuring devices are properly tagged and tracked. + Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions. + Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points. + Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed. + Ensure adherence to IT policies and procedures for data security, privacy, and compliance. + Provide excellent customer service and communication to end-users and internal stakeholders. **Qualifications:** + 0-2 years of experience in IT support, troubleshooting, and problem-solving. + Basic knowledge of Windows operating systems (Windows 10/11) and MacOS (including MacBook, iMac). + Familiarity with Microsoft Office 365 and other productivity software. + Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN). + Ability to diagnose and resolve hardware and software issues effectively. + Strong communication skills with the ability to interact with technical and non-technical users. + Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment. + Basic understanding of IT security best practices. + Willingness to learn new technologies and stay up to date on industry trends. **Preferred (but not required):** + A+ Certification or other IT-related certifications. + Experience with Active Directory, Group Policy, and Exchange Server. + Experience with basic server administration. + Knowledge of mobile device management (MDM) and support. **Compensation & Benefits:** + Competitive hourly rate (based on experience). + Opportunity to transition to a full-time, permanent position after 6-12 months. + Access to professional development resources and training. + Opportunity to work in a collaborative and growing IT environment. **How to Apply:** Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity. We look forward to reviewing your application! **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Matthew Durkin **Specialization:** Technical Support