Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth. **Your Role** You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with nearly every internal and external facet of the business. **Your Responsibilities** + Monitoring, Sustaining, Troubleshooting and supporting existing global infrastructure solutions + Identifying, troubleshooting, prioritization and timely escalation of technical problems and service requests + Collaborating with various cross functional teams to resolve incidents + Detailed error analysis throughout the infrastructure landscape, identifying and categorizing issues to provide a root cause analysis + Maintaining support queues to our internal SLA’s + Documenting and extending of internal knowledge base + Assisting in process improvements for Global Infrastructure support + Other one-time tasks assigned by Manager **Your Skills and Experiences** + Degree in Information technology or 2+ years equivalent IT experience + Experience in Infrastructure support and administration - Server, Network and Client + Solid understanding of networking TCP/IP / Network Security support (RAS/ZA, SDWAN, VPN) + Experience supporting AWS cloud services / Multi Cloud + SQL server administration knowledge (MySQL, MSSQL, Oracle) + High-Level VMWare and virtualization technologies, implementing, administering & supporting + Strong troubleshooting skills of very complex systems + Excellent written and verbal communication skills **Good Reasons to Join** We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today! Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.