IT Support Engineer
Perforce
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary
The IT Support Engineer is responsible for the effective delivery of high quality IT support services to the Perforce internal user community. Responsibilities: Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications Provide installation, configuration and support of desktop computers, peripheral equipment and software Processes the onboarding and offboarding process in relation to IT support. Performs updates, repairs, upgrades, backups and other maintenance tasks. Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner Perform routine updates of desktop hardware and software Rebuild, configure and repair desktop equipment as needed Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment Conduct annual hardware/software inventory Perform annual license updates and routine database updates of antivirus software Provide IT support at Perforce events and company meetings as needed Provide backup support for the Perforce Security system (Stanley) Deliver daily updates on status of current tickets, open issues and projects Other related duties, as assigned Requirements:2-year computer-related degree or a minimum of 1-3 years’ experience required in a heterogeneous environment (Windows, Mac, Linux) Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software Highly motivated self-starter – able to work quickly and independently with minimal supervision Ability to communicate clearly and concisely, both orally and in writing Strong sense of achievement and willingness to contribute to a dynamic team environment Familiarity with VMWare and virtual machines a plus Working Conditions and/or Physical Demands:Must be able to lift 50-100 pounds Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Position Summary
The IT Support Engineer is responsible for the effective delivery of high quality IT support services to the Perforce internal user community. Responsibilities: Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications Provide installation, configuration and support of desktop computers, peripheral equipment and software Processes the onboarding and offboarding process in relation to IT support. Performs updates, repairs, upgrades, backups and other maintenance tasks. Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner Perform routine updates of desktop hardware and software Rebuild, configure and repair desktop equipment as needed Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment Conduct annual hardware/software inventory Perform annual license updates and routine database updates of antivirus software Provide IT support at Perforce events and company meetings as needed Provide backup support for the Perforce Security system (Stanley) Deliver daily updates on status of current tickets, open issues and projects Other related duties, as assigned Requirements:2-year computer-related degree or a minimum of 1-3 years’ experience required in a heterogeneous environment (Windows, Mac, Linux) Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software Highly motivated self-starter – able to work quickly and independently with minimal supervision Ability to communicate clearly and concisely, both orally and in writing Strong sense of achievement and willingness to contribute to a dynamic team environment Familiarity with VMWare and virtual machines a plus Working Conditions and/or Physical Demands:Must be able to lift 50-100 pounds Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
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