Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

 

Job Description

We are seeking an IT Support Engineer, to provide high quality, attentive L1/L2 Desktop support services to end-users via remote, telephone or desk-side. If you are a motived self starter with strong critical thinking and analytical skills, a process oriented technical problem solver, good with people and communications, and a team player, we would like to hear from you.

This position will require 2-3 working days at Curinos New York office.

Responsibilities

Provide end user support, break-fix and troubleshoot a range of issues, including Windows 11, Office365, network access, security software, collaboration tools, notebook / mobile hardware, peripherals, MFA, SSO, SharePoint Online, OneDriveManage user notebooks, user account permission management, Office365, Corporate applications and integrationHardware, software, and peripheral installationOnboarding / Offboarding processes including asset and license trackingITSM Service Desk ticket management, prioritization, followup, logging and documentationTroubleshoot basic network connectivity issuesAssist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, WiFi, printer and video conferencing equipmentParticipate in audit and compliance operational management and reporting needs

Contract Rate: $50/per hour - 40 hours per week

Qualifications

Desired Skills & Expertise

Information Technology or related major with 3-5 years of experience in a Windows OS support positionITIL certification or working knowledge of the ITIL frameworkStrong Windows 10/11 and notebook hardware installation and troubleshooting skillsStrong written and verbal communication skillsStrong experience with Microsoft Office 365 SuiteExperience configuring and supporting mobile devices, including Android and iPhoneExperience working with ITSM tools such as ServiceNow or Jira ServiceDeskExperience with Windows Server, including Office365 administrationBasic understanding of TCP/IP for network connectivity troubleshootingExperience with Powershell scripting and automationBasic understanding of Amazon AWS, Microsoft Azure, Teams, OneDrive, Sharepoint Online

 

Additional Information

Applying: 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! 

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help.

Inclusivity at Curinos: 

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.