We are seeking a dedicated and detail-oriented IT professional to join our team in Raleigh, NC. This full-time, on-site position with a managed service provider (MSP) offers an exciting opportunity to deliver high-quality technical support to a diverse range of clients. You'll gain hands-on experience while working in a fast-paced environment that emphasizes teamwork and excellent customer service.

This role is ideal for someone with 2-4 years of experience who thrives in client-facing situations and is passionate about technology. Strong communication skills are essential, as you'll be the first point of contact for troubleshooting and resolving technical issues. Join a supportive team where you'll have opportunities to grow, enhance your technical expertise, and make a real impact in ensuring client satisfaction.

Required Skills & Experience 2-4 years of experience in a help desk or deskside support role, preferably within an MSP. Exceptional communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users. Proven ability to troubleshoot and resolve hardware and software problems. Familiarity with corporate network environments and VPN configuration/support. Experience managing IT inventory and maintaining accurate documentation. Desired Skills & Experience Hands-on experience imaging and setting up computers, monitors, and mobile devices. Knowledge of office automation tools such as printers, copiers, and video conferencing systems. Strong understanding of secure password management practices. Ability to juggle multiple tasks and prioritize effectively in a fast-paced setting. What You Will Be Doing Tech Breakdown 40% Windows Desktop and Server Support 35% Hardware Troubleshooting and Setup 25% Network and VPN Support Daily Responsibilities 60% Hands-On Technical Support 25% Client Interaction and Communication 15% Task Coordination and Documentation The Offer Bonus eligible Exposure to cutting-edge technology and diverse client environments Career growth opportunities in a supportive team-oriented MSP setting