Who you are:  
The IBM CIO IT Support organisation is transforming how we provide support services. We are looking for a talented Manager to lead a team of Help Desk Support Advisors in Manilla, Philippines. 
 
What you will do: 
In this role you will be the leadership team of the IT Support Desk, helping to craft the support experience for Windows, Mac & Linux users. We are looking for a passionate, talented, and creative leader to guide the team of advisors through our journey of providing a "Flexible Support" experience for our end users. 
 
You will lead a passionate team that quickly determines what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the IBM user. In this role, you will need to be comfortable in technical environments and be able to motivate your team in delivering excellent service. 
 
Customer Satisfaction is the key focus of your team, and you will be a significant contributor to delivering IT Support that will delight our IBM Users. we're looking for you to set the positive standard from the start, to help build a new squad that is collaborative, customer-focused and that is effective in solving end-user problems. 
  

IBM will not be providing sponsorship for these positions now or in the future. Therefore, to be considered for this position, you must have the ability to work without a need for current or future sponsorship. 
 
This role requires outstanding communication, collaboration, organisation, and problem-solving skills.