IT SUPPORT / HELPDESK SUPPORT - (682) Share this job as a link in your status update to LinkedIn. Job Title IT SUPPORT / HELPDESK SUPPORT Location South Carolina - SC US (Primary) Job Type Full-time Education Certification Career Level Experienced (Non-Manager) Category Information Technology Job Description Help Desk and Audio Visual VTE Support EPS Corporation is seeking aHelp Desk and Audio-Visual VTC Supportspecialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment. Key Responsibilities: + Provide Communications Focal Point (CFP) Help Desk support to end users. + Identify, research, and resolve technical problems for AFCENT network users. + Respond to support requests via phone, email, and in person; manage trouble tickets. + Track and document issues to ensure timely resolution and reporting. + Support tier-one IT operations, including service interruptions and inspections. + Manage user and administrator accounts for workstations and servers. + Perform AV/VTC system maintenance, documentation, and upgrades. + Test and build platforms for multi-site VTC connections. + Maintain a Master Schedule and conduct daily equipment checks. + Conduct site surveys and recommend AV/VTC system solutions. + Maintain and repair AV systems, monitors, projectors, and VTC components. + Develop and submit a Help Desk and AV/VTC Monthly Status Report. Requirements Qualifications: • 3 years of experience in Help Desk Support• Security+ Certification Required• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required• Experience in IT help desk support, troubleshooting, and account management• Knowledge of AV/VTC systems, configuration, and maintenance• Strong documentation, reporting, and problem-solving skills• Ability to support inspections, upgrades, and system continuity Desired Skills/Other Considerations Type of Security Clearance Required Top Secret