Company Description

Kaplan Language Group (KLG) is a reliable and respected leader in the language travel industry, that provides high-quality, language-travel programs across the world. The group consists of some of the biggest names in educational language tourism: Alpadia Language Schools, ESL Languages, and Kaplan International Languages. With more than 130 combined years of experience and thousands of happy and satisfied alumni – KLG is a reliable and respected leader in the language travel industry.

KLG offers a wide range of language and cultural programs in more than 100 countries across the world, allowing students to embark on a unique, life-changing journey specifically tailored to them.

Job Description

Are you looking to kickstart your career in IT while working in a dynamic and collaborative environment? Our Barcelona office is seeking an enthusiastic and proactive individual to join our team as a Paid IT Support Intern. This role offers hands-on experience in IT operations, technical support, and customer service.

Key Responsibilities:

Assist with workstation setups and printer troubleshooting.Provide technical support to end-users, ensuring exceptional customer service.Perform basic network and connectivity troubleshooting.Maintain and update the inventory of IT equipment and supplies.Support onboarding and training tasks for new team members.Perform general office maintenance related to IT infrastructure.Use ticketing systems to manage and track support requests.

Qualifications

About You:

Key Responsibilities:

Assist with workstation setups and printer troubleshooting.Provide technical support to end-users, ensuring exceptional customer service.Perform basic network and connectivity troubleshooting.Maintain and update the inventory of IT equipment and supplies.Support onboarding and training tasks for new team members.Perform general office maintenance related to IT infrastructure.Use ticketing systems to manage and track support requests.

Requirements:

Ability to lift and carry equipment weighing up to 10 kilograms.Proficiency in Windows and familiarity with MacOS or Linux.Basic knowledge of Microsoft 365 and Active Directory/Azure.Understanding of ITIL principles (preferred but not required).Strong customer service skills and a customer-focused attitude.Ability to work effectively in a team environment.Eagerness to learn and a fast learner with a proactive approach.Knowledge of basic networking concepts and connectivity troubleshooting.

Preferred:

English language fluency: Read, write, listening and speaking.

 

 

Additional Information

What we offer you:

Hands-on experience in a professional IT environment.Opportunity to develop technical and soft skills.A supportive and collaborative team culture.Competitive compensation for the internship duration.If you are passionate about IT, eager to learn, and looking for an opportunity to grow in a real-world setting, we encourage you to apply!

To Apply: Please send your CV and a brief cover letter outlining your interest and relevant experience to:

 

Place of work: Barcelona city 

Start date: ASAP.

Type of contract: Internship 6 month

Activity rate: Full time