Primary Accountabilities and Duties:
- Design, Documentation, Research and development, testing, implementation or modification of
user technology based on user and system specification.
- Provide telephone and on-site user support in accordance with IT service level agreements.
- Manage Support queue for proper deployment of resources.
- Manage and maintain operational support activities, such as escalation procedures and service
levels.
- IT hardware and software assets management.
- Communicates all IT Outstanding issues to the IT manager on daily basis.
- Perform other duties as assigned.
Essential Skills and Qualifications:
- High technology aptitude, a consistently constructive attitude, and strong customer service
mentality.
- Vendor management experience.
- Excellent communication skills and client-service orientation.
- Operating Systems Administration, Applications Administration, Backup technology and network
experience.
- Familiarity with escalation procedures and service level agreements.
- Ability to work well with all levels of management, staff and clients

-Ability to travel on operational requirements
- Dependable, reliable and responsible in fulfilling obligations
- Ability to read, write and speak fluent English
- Must pass pre-employment medical and drug test, ability to lift up to 35 lbs