IT Support Operational Lead (m/f/d)
Epredia
This is a Part-Time position
PURPOSE AND SCOPE
The IT Department Coordinator is a pivotal role responsible for overseeing the administrative functions, project coordination, resource management, and fostering effective communication within Bad Homburg Campus DTI Team. This position requires a blend of administrative skills, project coordination abilities, and a strong understanding of operations to ensure the smooth functioning of the department and successful execution of initiatives.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Support Head of IT Bad Homburg Campus in preparing reports, presentations, and project documentation for both internal and external meetings.Maintain confidentiality of sensitive departmental information and handle confidential matters with discretion.Assist in planning, organizing, and tracking various IT projects from initiation to completion.Coordinate project timelines, tasks, and resources by liaising with team members, ensuring alignment with project goals and deadlines.Monitor project progress, identify potential risks or issues, and facilitate resolution or escalation as necessary.Maintain accurate records of IT assets, track inventory levels, and manage equipment procurement processes in coordination with relevant stakeholders.Foster a collaborative work environment within the IT department by organizing regular team meetings, preparing meeting agendas, and documenting meeting minutes to ensure clear communication and follow-up on action items.Act as a liaison between different teams within the department, facilitating effective communication, disseminating information, and ensuring alignment on departmental goals and initiatives.Coordinate with external vendors, service providers, and contractors, managing relationships, assisting in contracts negotiation, and ensuring compliance with contractual agreements and service level expectations.Support with specific IT related vendor assessments, and provide recommendations for selection based on departmental needs and requirements and corporate gudelines.Identify opportunities for process improvement within the IT department and collaborate with team members to implement streamlined workflows or procedures.Document IT departmental processes, policies, and best practices to ensure consistency, knowledge sharing, and compliance with organizational standards.EDUCATION AND REQUIRED CREDENTIALS:
Bachelor’s degree or equivalent work experience in Administration, IT functions and/or Coordination
EXPERIENCE AND SKILLS:
+5 years or more of experience in administrative support or coordination, preferably within a high paced and technical environment.Project Management working experience a plusPreferable to have experience of working in the healthcare sectorTeam player; dynamic and proactiveGood communication skills (English and German), both written and verbal with good ability to understand the needs of users, both technical and non-technical.Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads.Project management methodologiesProficiency in MS Office suite, project management tools, and basic understanding of IT technologies/ concepts.Ability to work collaboratively in a team environment and adapt to changing prioritiesProficiency in MS Office suite, project management tools, and basic understanding of IT environmentsGerman language and English fluent as a must (presenting, writing, reading)Additional languages beneficial
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