We have an outstanding Contract to Hire position for an IT Support Specialist to join a leading Company located in the Birmingham, AL surrounding area.
The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. 
Responsibilities:  Customer Service: Providing positive user experience by being patient, empathetic, and helpful. Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords. Software Installation and Configuration: Assisting with the installation and setup of software applications. Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently.  Basic Hiring Criteria: Must be in Birmingham, AL, or the Surrounding Area  High school diploma or equivalent. Minimum of 1 year of Current IT Support Experience. 
Desired Qualifications:Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.Ability to work both independently and collaboratively within a team environment. Experience with Windows 10/11.Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus. Experience with Medical IT is a huge plus. Basic understanding of networking concepts and protocols. Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.