It Support Specialist Job Description Are you driven by technology and inspired to make a difference in the digital workplace? Do you have a knack for solving IT challenges while collaborating with diverse teams? Join Grundfos as an IT Supporter and be part of a global company that values innovation, inclusivity, and personal growth. **What is the job about?** As an IT Supporter, you will be at the forefront of providing onsite and remote IT support to sales, service, and production companies. You’ll be instrumental in ensuring the smooth operation of IT applications, services, and hardware assets across our global branches. Your role will also include participating in global infrastructure projects, knowledge sharing, and creating a positive impact through your technical expertise and collaborative spirit. **Your main responsibilities** You will: + Deliver 1st and 2nd level onsite and remote support for IT applications and services globally, ensuring their availability. + Conduct training and knowledge transfer sessions for standard end-user applications like the M365 suite. + Manage and monitor IT ServiceNow ticket queues, handling incidents and workarounds efficiently. + Plan and execute Hardware Asset Management Lifecycle services, including ordering and purchasing IT hardware such as PCs, tablets, and printers. + Create and maintain documentation such as runbooks for end-user applications and systems. + Contribute actively to global IS WT projects, including infrastructure lifecycle changes. **Your background** We imagine that you have: + A technical degree in IT or equivalent experience. + 2-4 years of relevant work experience in IT support or a similar field. + Fluency in Italian and English, both written and spoken. + Strong technical skills and a deep understanding of end-user applications and services. Additionally, we are looking for someone who is: + Service-oriented, with effective communication skills and the ability to present information clearly to peers and end-users. + Extroverted, self-motivated, and proactive, with strong organizational skills and a focus on achieving results. + Enjoys working in a collaborative and inclusive environment. + Knowleadge of ITIL and preferable ITIL foundation certificate **What’s in it for you?** At Grundfos, we believe in nurturing your career aspirations while supporting your personal development.Here’s what we offer: + Flexible working hours, including home office options and necessary equipment. + Up to 3 days of paid leave for volunteering and making a difference in your community. + Annual bonuses, parental support, and access to internal well-being consultants and programs. + Diverse and inclusive work culture, with employee-led forums providing a safe space to connect and share openly. + Long-term career development through continuous learning opportunities and regular dialogue with your leaders. **Do you want to learn more?** If this job sounds appealing, please send your resume by clicking “Apply.” To explore more about the Grundfos universe, follow us on LinkedIn or YouTube, and get to know some of your future colleagues with our “Meet our People” series. We look forward to hearing from you! Information at a Glance **Job Details** Workplace: Hybrid (office and home-working) Job Location: Bologna, Bologna, Italy Contract Type: Full-Time Employment Type: Regular