You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role . Your Responsibilities Field incoming help requests from end users via both telephone, e-mail and ticketing system in a courteous manner. Resolve problems in response to customer/system reported incidents via trouble tickets. Setup and configure requests together with customer(s). Prepare error diagnostics and detailed problem descriptions for escalation and handover. Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Other one-time tasks assigned by Manager Your Skills and Experiences Investigative nature, able to discover the problem of the customer, partner or stakeholder. Skilled with M365 and Active directory (Office, Teams, One Drive, Intune, Active roles, etc.) Highly focused, with high interest in solving problems using existing / new technologies. Keen attention to detail with demonstrated ability to understand the big picture. Proactive, efficient, customer-focused and able to work under pressure with tight timelines. Effectively and efficiently manage multiple assignments and competing deadlines with minimal supervision. Ability to interact with different countries, cultures, clients (internal and external). At least 2-3 years of technical support experience. Good communication and presentation skills. Excellent English language skills, both written and spoken.  Optional Multi language Spanish, German, French Experience in logistics- or transport business is preferred. Must be willing to work in a hybrid environment (office is based in Pasay City - Four Ecom Center)Must be open to shifting schedules.