IT Warsaw Poland (Hybrid)
We're looking for a friendly, customer-oriented IT Support Specialist to join PandaDoc’s international IT team. This position will enhance on-site support at our Warsaw office in Poland and also assist the rest of the team in supporting our remote user base throughout Poland, Europe, and the United States.
In this role, you will:Provide first-line support for hardware and software issues, responding quickly and efficiently to questions from PandaDoc employeesInvestigate common user problems and create solutions to prevent future issues from arisingCreate training materials for our employees and document common troubleshooting steps in the IT knowledge baseRespond to assigned tickets, and escalate issues to other team members when requiredCollaborate with other members of IT on PandaDoc’s technology projects and initiativesAbout you:Previous experience providing local and remote technical supportStrong troubleshooting skills in macOS and WindowsAbility to diagnose and fix office equipment (printers, monitors, and conference room hardware)Ability to analyze and remedy hardware problems on Macs and PCsExcellent verbal and written communication skillsEnglish proficiency (English B1)It would be awesome if you had: Google Workspace or Office 365 administration experiencePrevious work experience with Slack, Zoom, and OktaKnowledge of device management with Jamf Pro, Kandji, or Intune (any other MDM tools would also be beneficial)Prior experience supporting a large number of users (250+)Experience supporting globally distributed teams is a big plusAdvanced English proficiency (English B2+) Benefits:An honest, open culture that emphasizes feedback and promotes professional and personal development6 self care daysA competitive salaryAnd much more!Company Overview:PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.
Company Culture:
We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.