Passionate about making a difference in the world of cancer genomics?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The IT Support Specialist must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. They will be responsible for managing, and/or supporting the local users, network and local server/storage infrastructure and lab environment. Daily tasks may include installing, upgrading and monitoring software/hardware and troubleshooting end-user incidents.

ESSENTIAL FUNCTIONS

Act as hands-on resource to define technical requirements and implement cost-effective, scalable solutions Establish trusted partnerships with peers and all colleagues throughout the enterprise Work with stakeholders to identify business needs and prioritize the critical few. Effectively balance break/fix work and project work to help drive key business objectives Encourage open and effective two-way communication 

REQUIREMENTS

Provide on-site support for hardware and software systems Proficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Google Workspace, Office 365, Printers Intermediate knowledge of WAN/LAN technologies and troubleshooting skills Familiarity with MDM tools and concepts Airwatch, Apple Business Manager, etc Demonstrated skill in structured troubleshooting and complex issue resolution  Excellent communication skills, written and verbal Broad experience and knowledge of MacOS and Windows operating systems Asset, procurement and vendor management Audio/Visual device setup and management a plus

Education/Certification: 

BS/BA degree in Computer Science, Engineering, a related field or 5+ years in related experience  Certifications in one or more of the following are preferred: Microsoft, Google, ITIL, A+/Network+

Experience: 

3+ years of related work experience in enterprise architecture / technical operations and support 3+ years of experience working with cross-functional teams and heavily matrixed organizations 

 

 

#LI-SH1 #LI-Hybrid

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.