Responsibilities:

Providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security Managing system user accounts and access permissions, ensuring data security and compliance with company policies Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge