Requisition Number: 64997

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Responsibilities

IT asset lifecycle management skills Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Microsoft and 3rd party) Troubleshooting Cisco VPN connectivity Remediating/minimizing anti-virus threats Remote connection/utilization Imaging and deployment server utilization Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various software packages Installation/configuration of Security Software Printer/driver troubleshooting & installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration, and support of standard IP telephony Vendor engagement (as needed) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s)

Additional responsibilities may include:

Documentation (records) management On-boarding (Training) of new hires Conference room support Limited support for Mac OS and hardware End user equipment moves (disconnect/reconnect)

Meeting Support:

Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.  Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices

 

Smart Hands: (To be undertaken at discretion of manager)

Infrastructure cross connect installation – patching cables Remote server reboot Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live IT hardware installations Corning IT supported equipment component removal and installation Power cycling IT Equipment  Onsite/offsite technical assistance and troubleshooting  Providing remote console access Escort IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods

 

Requirements

Relevant technical experience of technologies outlined in responsibilities Proficient in time management and task prioritization Advanced Level of English Language Effective organization and planning skills, with ability to handle changing priorities Excellent communication and interpersonal skills Must be a self-starter, able to work in team environment and motivate others Demonstrates flexibility and willingness to change priorities at a moment’s notice

Desired Skills

Hardware/software installation, troubleshooting and support Skilled in operating and analyzing asset management systems (e.g.,ServiceNow/CMDB) Basic smart hands (network configuration) knowledge Active Directory administration Experience imaging and working with deployment server(s) Basic knowledge management
 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.