“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

 

Job Summary

The primary function of the IT Support Specialist is to identify, troubleshoot and resolve problems encountered by users of servers, desktop systems, network, Internet and other computer technology. They provide technical support to end-users regarding computer hardware and software. This position installs, sets-up and tests computers and other hardware and software. They train users in various software applications and network-related procedures.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Follow department objectives, standards and procedures. Responsible for attending meetings and trainings as required. Receives and attends incidents and requests. Identifies, troubleshoots and resolves hardware, software, and network-related problems encountered by end-users of the Sanitas network, the Internet, PCs and other technology. Acts proactively to prevent issues. Trains end-users on the use and features of the operating systems and applications on the various platforms. Provides onsite and remote support. Will use service manager to log requests; monitors progress, tracks problem resolution, identify patterns of failure, research bug fixes and implements solutions. Communicates with the manager regarding unresolved problems. Acts proactively to prevent issues.