You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. **Your Role** . **Your Responsibilities** + Field incoming help requests from end users via both telephone, e-mail and ticketing system in a courteous manner. + Resolve problems in response to customer/system reported incidents via trouble tickets. + Setup and configure requests together with customer(s). + Prepare error diagnostics and detailed problem descriptions for escalation and handover. + Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. + Other one-time tasks assigned by Manager **Your Skills and Experiences** + Investigative nature, able to discover the problem of the customer, partner or stakeholder. + Skilled with M365 and Active directory (Office, Teams, One Drive, Intune, Active roles, etc.) + Highly focused, with high interest in solving problems using existing / new technologies. + Keen attention to detail with demonstrated ability to understand the big picture. + Proactive, efficient, customer-focused and able to work under pressure with tight timelines. + Effectively and efficiently manage multiple assignments and competing deadlines with minimal supervision. + Ability to interact with different countries, cultures, clients (internal and external). + At least 2-3 years of technical support experience. + Good communication and presentation skills. + Excellent English language skills, both written and spoken. + Optional Multi language Spanish, German, French + Experience in logistics- or transport business is preferred. + Must be willing to work in a hybrid environment (office is based in Pasay City - Four Ecom Center) + Must be open to shifting schedules. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.