IT Support Specialist

Location: The University of Virginia, Office of Sponsored Programs (OSP)

Work Options: On-site, remote, or hybrid

About Us:
The Office of Sponsored Programs (OSP) at the University of Virginia supports research administration across the university. As part of the Vice President of Research’s office, OSP is responsible for managing systems and data for research projects, including ERP, PreAward, and PostAward systems. Our small but collaborative IT team works on two major implementations: PostAward (Workday Financials) and PreAward (Huron Grants & Agreements). We leverage technologies like C#, Python, ASP.NET, and SQL, with reporting via Tableau, Juice, and QlikView, and use ServiceNow to manage helpdesk requests.

Position Overview:
As an IT Support Specialist, you’ll deliver high-quality, responsive customer support using ServiceNow, Workday, and Huron platforms. This role is ideal for a problem-solver with SQL experience and strong communication skills, ready to thrive in a fast-paced, high-volume environment.

Key Responsibilities

Extract and analyze data from various systems.Devise or adapt processes to solve complex problems, considering system capabilities and constraints.Prepare detailed specifications for end-users, collaborating with technical teams as needed.Conduct quality assurance reviews.Provide consistent, high-quality support based on knowledgebase documentation.Develop and maintain standard operating procedures.Research sponsors using publicly available information.Other duties as assigned.

 Requirements

Education:

High School diploma or equivalent required; Bachelor’s degree in Computer Science, MIS, Computer Engineering, or a related field is preferred.

Experience:

Minimum of three years’ relevant experience. Equivalent experience may substitute for education.

Skills and Abilities:

Ability to manage and prioritize multiple requests with varying response times.Professional, customer-focused communication and interpersonal skills.Self-motivated with the ability to work independently.

Application Instructions

To apply, visit https://jobs.virginia.edu and search for posting R0067137.
Required Documents:

Cover Letter – Describe your interest in this role and relevant experience.Resume – Ensure all required documents are included in the resume submission.

For questions, contact Bill Crane, Senior Academic Recruiter, at xer5ff@virginia.edu.
Learn more about UVA and the Charlottesville community at www.virginia.edu/life/charlottesville and https://embarkcva.com.

Physical Demands

This position is primarily sedentary, involving extensive use of a computer.

Knowledge of helpdesk support principles and management practices.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook (intermediate to advanced level).Strong attention to detail, problem-solving skills, and a commitment to confidentiality.Ability to collaborate with faculty, staff, and sponsors.Data analytics or reporting experience is a plus.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.