We are seeking a proactive, resourceful, and detail-oriented IT Helpdesk Support Specialist to provide technical assistance to our diverse, fast-paced team. This role will serve as the primary point of contact for technical support across three business lines and a full corporate staff. The ideal candidate will be comfortable troubleshooting, installing, and resolving issues related to hardware, software, and network systems. This role requires both technical expertise and the ability to offer outstanding customer service in a dynamic environment. Perks & Benefits: Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve. + Competitive weekly pay + Comprehensive benefits including health, dental, and retirement plans + Generous paid time off (PTO) and holidays + Associate shopping discount + Celebratory activities + Career advancement opportunities + Free training and development programs Your Typical Day: + Evaluate, troubleshoot, and resolve technical issues related to a wide variety of hardware, software, and network services. + Identify and collaborate with external resources as needed to resolve complex issues. + Provide support for Point of Sale (POS) systems and ensure compliance with PCI standards. + Maintain a foundational understanding of LANs, network domains, DNS, DHCP, and TCP/IP. + Monitor and ensure the ongoing availability of systems, software, and network services to meet organizational needs. + Assist with the configuration and administration of systems, including corporate POS systems and other software solutions. + Install and maintain PCs, laptops, printers, and other technology equipment + Develop and maintain documentation for systems administration, change management, and troubleshooting procedures. + Prioritize and manage tasks effectively, ensuring excellent customer service and experience. + Maintain accurate inventory of active and inactive systems and equipment. + Administer and manage internal SharePoint site and Office 365 tools. + Stay current with new technologies and be willing to learn new systems and provide user training. + Travel to remote sites up to 40% of the time to provide on-site support + Participate in after-hours on-call rotation to address critical business system issues. + Perform other IT-related duties as assigned by the IT management team. What You’ll Need: + Bachelor's degree in a computer-related field, or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role. + A+ Certification or Microsoft Certified Professional (MCP) certification preferred. + Minimum of 2 years’ experience in IT support, including hardware and software troubleshooting and configuration. + Experience with general office technology, including laptops, printers, copiers, and network servers. + Strong background in helpdesk support, with at least 2 years of hands-on experience. + Excellent communication skills, with the ability to effectively communicate technical concepts to individuals from diverse backgrounds. + Ability to read technical manuals and attend vendor seminars to stay informed about industry trends and new technologies. + Valid Georgia Driver's License and the ability to meet the company’s insurance requirements. + Ability to pass a Georgia Department of Motor Vehicles driving record check. + Willingness to work flexible hours, including nights and weekends, as needed + Strong problem-solving skills and a proactive approach to addressing technical issues. + Ability to work independently and as part of a team in a fast-paced, ever-evolving environment. + A commitment to delivering high-quality customer service with an emphasis on user experience. Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do. Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk About Us: Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 (tel:912.354.6611) for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.