About the role:

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The IT Support Specialist will deliver obsessive customer support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide array of job duties from advanced systems troubleshooting, executive level support, and remote system management.
  

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What’s in it for you:

\n\nPaid relocation to Cincinnati, OH\nAdvancement opportunities with aggressive and structured career paths\nTQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month\nAccess to the latest emerging technologies\nReimbursement for continuous education and technical training\nWe win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
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What you’ll be doing:

\n\nResolve issues of complex nature, working closely with Database, IT Support Technician, Application Development, and Infrastructure Teams \nAnalyze and design solutions to repeated problem issues\nInvestigate and make recommendations on reducing repeat Incidents and Service requests\nProject leader who provides advanced troubleshooting skills for hardware and software applications\nAudit and monitor IT processes to ensure best security and customer service practices\nDevelop and implement innovative solutions to optimize processes\nResponsible for creating and updating Technical Knowledge Base articles\nProvide analytical support and serve as subject matter experts to junior members\nResponsible for maintaining and supporting conference room equipment \nEscalate issues to the IT Incident Management Network Operations Center Team\nFlawless technical support for executive level employees\nPerform proactive check-in meetings with executive assistants and their executives
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What you need: 

\n\nExceptional customer service skills\nSelf-starter, ability to work with minimal supervision\nAbility to multitask, monitor and report on tasks and projects\nImpeccable organizational skill/ability to multitask between projects and tickets\nPossess the ability to communicate effectively with users, peers, and management\nMaintains advanced working knowledge of the latest Windows operating systems and Windows-based user applications\nKnowledge of Microsoft Office 365, Windows 11, SCCM, ATLASSIAN JIRA, or equivalent ITSM tool\nIntermediate Server, Networking and Remote User Skills\nExperience in Server and Windows Troubleshooting\nAbility to support mobile devices (iOS and Android) with TQL specific applications or use cases\nKnowledge of ITIL Framework\nMust have the ability to work in a team environment\nCollege degree or at least 5 years equivalent business experience preferred
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Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245