Description We are searching for an IT Support Specialist to join our team in Ann Arbor, Michigan. In this role you will provide onsite support and offer technical support and training across all sites, dealing with a variety of staff members including telephonic and clinical staff. This position offers a contract to permanent employment opportunity. We encourage you to apply today! Responsibilities: • Provide comprehensive IT support across all areas, including phone and iPad support • Conduct basic Level 1 troubleshooting on Windows-based systems such as Active Directory, O365, and Exchange • Offer support for mobile devices, including Android and iPad • Exhibit excellent customer service skills when dealing with individuals in a potentially stressful environment • Assist in the onboarding process for new hires each month • Provide online troubleshooting for field staff, including station setup and network troubleshooting • Manage inventory effectively and efficiently • Implement and maintain Dell Technologies as required. Requirements • Minimum of 1 year experience in a similar IT Support Specialist role • Proficiency with Dell Technologies • Experience with Active Directory • Knowledge and experience with iPad usage and troubleshooting • Demonstrated ability in deskside support • Basic network troubleshooting skills • Exceptional customer service skills • Proficient with Microsoft Windows • Experience with Android devices within a healthcare, hospital or social assistance setting Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .