Job Title: IT Support Specialist Job Description As an IT Support Specialist, you will be a core member of our technical support team, responsible for ensuring the seamless operation of our organization’s IT systems. Your role encompasses providing hands-on support to end-users, maintaining, and optimizing hardware and software environments, and actively contributing to the overall efficiency and security of our IT infrastructure. Responsibilities + Respond promptly to IT support tickets and calls, offering effective solutions to hardware and software issues. + Diagnose and troubleshoot issues using remote assistance tools or providing onsite support when necessary. + Escalate complex problems to engineers or management, maintaining clear communication throughout the resolution process. + Install, configure, and deploy computer systems, peripherals, and software applications. + Perform routine maintenance, updates, and patches. + Ensure routine backups are completed for desktops and laptops. + Replace equipment that has an expired warranty. + Assist in maintaining asset management and inventory. + Create and maintain detailed documentation for IT processes, configurations, and resolutions. + Keep documentation up to date with changes in system configurations and procedures. + Train end users on new devices and technologies. Required Skills + Minimum of 3+ years of direct, relevant experience in an IT support role. + Strong communication, customer service, and documentation skills. + Experience and knowledge in supporting Microsoft systems/devices, Apple devices, and laboratory devices/computers. + Experience with system remote management products, deployment tools, security suites, and ticketing systems. + Ability to execute incidents, requests, and projects from start to completion. + Detail-oriented, organized, and deadline-driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly. + Excellent teamwork skills and the ability to work unsupervised. Work Environment Monday to Friday from 8am to 5pm. Located in South San Francisco, CA. Pay and Benefits The pay range for this position is $40.00 - $45.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South San Francisco,CA. Application Deadline This position will be accepting applications until Feb 6, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.