IT Support Specialist Location: Warsaw, MZ, PL Work Arrangement: Onsite Solaris Laseris part ofMarkem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The IT Support Specialist is part of a global team of professionals in the business-critical infrastructure systems and platforms supporting the global Markem-Imaje (MI) business. The IT Support Specialist has to perform the day to day activities toensure availability of the IT servicesfor the users and the production plant. The role owner has to follow the MI IT processes and deal with our outsourcing partner and 3rd party suppliers. Partnering with IT colleagues in Digital Applications, Dover Information Technology, ICT Security and our strategic Infrastructure Services outsourcing provider and with specific MI team such as R&D, Supply Chain and Engineering. The IT Support Specialist willensure that support is provided within the SLAs and OLAsand must collaborate to deliver any project on time. What you will do: + Support users within SLAs, OLAs and KPIs. + Work closely with other members of the team and other teams, departments, third-party companies, and Dover’s shared services to achieve the optimal service level. + Support and help our strategic outsourcing partners on a day-to-day basis. + Provide regular feedback to the service delivery manager on supplier, third parties, Dover’s Shared services performances with respect to operation of contracted services. + Embrace and inspire continuous improvement in systems and process designs within Markem-Imaje and Dover’s shared services supporting MI ICT functions. + Create documentation, report and processes when missing + Improve and maintain the existing documentation up to date + Where appropriate, escalate major issue to ensure an appropriate level of customer care and support. + Ensure availability of the engineering/R&D tools by being proactive on issues, managing alarms/monitoring + Build corrective action plan based on Root Cause Analysis. + Follow the ITSM best practice processes. + Contribute to ICT infrastructure and strategic technology change projects. + Together and in agreement with the Senior Enterprise Solutions Project Manager and the service delivery manager support any planned and unplanned projects based on priorities, with short notice. + Ensure that the projects are delivered on time, on budget without impacting system availability. + Ensure cross training with the other team members. What you need to have: + Bachelor’s Degree in Information Systems, Computer Science, Information Technology or related field of study. + 3+ years ofprofessional IT experience in a substantial IT administration and support role. + Knowledge and experience with ITIL + Very good understanding ofIT support/infrastructureservices inan enterprise environment. + Organizational skills paired with a hands-on mentality and independent and autonomous working approach. Identify procedural issues on your own, propose solutions. + Proficient interpersonal skills necessary to establish and maintain effective working relationships. + Understanding of both current and emerging technologies and supporting best practices. + Thoroughunderstanding of hardware/software contractual, licensing and lease agreementconcepts. + Knowledge of bothWindowsandLinuxoperating system. + Experience in supporting manufacturing plant. + Basic knowledge of SAP GUI + High level of English and Polish + Readiness to work from our current location at 39 Farbiarska Street in Warsaw till the 2nd quarter of 2025, when we are opening our new facility at 105 Katowicka Avenue in Kajetany. What we offer: + A great job, highly professional environment, and friendly work culture + Growth Opportunities within international organization + Private Health Care (Medicover) + Multisport + Performance based yearly merit increase + Recruitment Referral bonus + Company Social Benefits Fund + Opportunity to join a group life insurance plan + Smart casual dress code You’ll only be the right candidate if you are aligned to our values and culture: + Collaborative entrepreneurial spirit + Winning through customers + High ethical standards, openness and trust + Expectations for results + Respect and value people If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you. #LI-DNI #LI-ONSITE #SWE Work Arrangement : Onsite All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites athttps://careers.dovercorporation.com/ . To learn how you can protect yourself, review ourRecruitment Fraud Notice on our careers site (https://careers.dovercorporation.com/content/Recruitment-Fraud-Notice/?locale=en\_GB) . This position may be located in : EMEA : Poland : Masovia : Warsaw Sub Division: Others Support Functions Poland Job Requisition ID: 59239 Job Function : Information Technology