Description Robert Half's client in Phoenix, Arizona is seeking an IT Support Specialist. The IT Support Specialist is responsible for delivering comprehensive end-user support to all employees, encompassing handling helpdesk tickets, managing support calls via the Hotline, and addressing critical issues faced by employees in person. In addition to providing support, they will play a crucial role in implementing and maintaining end-user IT systems. This entails collaborating with business users to grasp their challenges and devise scalable, reliable solutions. The ideal candidate will not settle for quick fixes but will thrive in problem-solving, delving deep into processes to understand needs and devise optimal solutions. This position offers hybrid work arrangements, with regular attendance required at the local headquarters. Job Duties & Responsibilities: · Deliver exceptional customer support to all employees, ensuring their IT needs are met promptly and effectively. · Identify and troubleshoot end-user and PC issues, providing timely resolutions to minimize disruptions. · Take ownership of end-user issues and projects, seeing them through to successful completion. · Maintain comprehensive documentation and organization of IT support processes and procedures for clarity and efficiency. · Translate business challenges and procedures into appropriate technical solutions, aligning IT services with organizational goals. · Collaborate with the Infrastructure Team to implement and manage IT systems, ensuring seamless integration and optimal performance. · Participate in an on-call rotation to address critical end-user support issues. Requirements Qualifications: · Demonstrated proficiency with troubleshooting Windows PC issues, with 1-3 years of hands-on experience. · Proven track record of providing effective IT end-user support within a professional environment, with 1-3 years of experience. · Previous ownership responsibilities over one or more IT systems. · Hands-on experience in experience administering and troubleshooting cloud-based systems, such as Office 365 (Teams, SharePoint, OneDrive), Google Workspace, AzureAD, Smartsheet, Bluebeam, etc. · Familiarity with security compliance policies in a mid-size organization. · Basic understanding of enterprise networks and VoIP systems. · Strong attention to detail, ensuring accuracy and precision in all tasks. · Passionate about technology, with a continuous drive to stay updated on industry trends and advancements. · Committed to delivering an outstanding end-user experience. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .