We are looking for an IT Support Specialist with experience working in a support IT role following industry-standard processes, managing BAU IT tasks, and analyzing operational issues in the deskside environment. Role purpose: The purpose of the Colleague IT Support Specialist role is: To support the business by providing technical support to all Aon business entities, within the deskside environment. To provide administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request-based activities. Key Accountabilities: + Supporting and maintaining all deskside technologies. + Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries. + Managing stock control at all offices, ensuring appropriate levels of IT stock are held (mobile phones, AV Rooms, Computers, etc.). + Managing the movement of deskside hardware between offices. + Assisting in maintaining security over Aon IT hardware assets (mobile phones, AV Rooms, Computers, etc.). + Assisting in maintaining full legal complicity of Aon-installed software. + Traveling between Aon offices throughout the region providing L2 deskside support, as and when required. + Creating and maintaining documentation for all future and existing IT policies, and procedures, and for the knowledge base. + Ensuring technology support meets the customer requirements as defined in the Service Level Agreements. About you: Your knowledge and expertise: + Prior experience in a related role. + Strong interpersonal skills – able to communicate well across organizational levels. + Self-disciplined and organized. + Intermediate English level. Why AON? + Join the leading company in the insurance sector, where you will have the opportunity to develop your skills and your professional career in a dynamic professional environment with the most experienced professionals in the market. + Competitive salary based on your background and performance during the interview process. + Social benefits package: life insurance, accident insurance and health insurance + Complement your benefits with our flexible remuneration plan (Restaurant Tickets, Transportation Card, Daycare Checks, English Classes or even a Pension Plan) + Continue training thanks to our free training platform "myLearning". + Enjoy offers and savings on purchases thanks to our discount platform ("BigPocket"). #LI-SM1 2550566 We are looking for an IT Support Specialist with experience working in a support IT role following industry-standard processes, managing BAU IT tasks, and analyzing operational issues in the deskside environment. Role purpose: The purpose of the Colleague IT Support Specialist role is: To support the business by providing technical support to all Aon business entities, within the deskside environment. To provide administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request-based activities. Key Accountabilities: + Supporting and maintaining all deskside technologies. + Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries. + Managing stock control at all offices, ensuring appropriate levels of IT stock are held (mobile phones, AV Rooms, Computers, etc.). + Managing the movement of deskside hardware between offices. + Assisting in maintaining security over Aon IT hardware assets (mobile phones, AV Rooms, Computers, etc.). + Assisting in maintaining full legal complicity of Aon-installed software. + Traveling between Aon offices throughout the region providing L2 deskside support, as and when required. + Creating and maintaining documentation for all future and existing IT policies, and procedures, and for the knowledge base. + Ensuring technology support meets the customer requirements as defined in the Service Level Agreements. About you: Your knowledge and expertise: + Prior experience in a related role. + Strong interpersonal skills – able to communicate well across organizational levels. + Self-disciplined and organized. + Intermediate English level. Why AON? + Join the leading company in the insurance sector, where you will have the opportunity to develop your skills and your professional career in a dynamic professional environment with the most experienced professionals in the market. + Competitive salary based on your background and performance during the interview process. + Social benefits package: life insurance, accident insurance and health insurance + Complement your benefits with our flexible remuneration plan (Restaurant Tickets, Transportation Card, Daycare Checks, English Classes or even a Pension Plan) + Continue training thanks to our free training platform "myLearning". + Enjoy offers and savings on purchases thanks to our discount platform ("BigPocket"). #LI-SM1