Description We are seeking a dedicated IT Support Specialist to join our commercial electrical contracting team. As part of our 7-member IT department, you will provide Tier 1 and Tier 2 support, ensuring smooth and efficient IT operations. Key Responsibilities: Respond to and triage IT support tickets, escalating issues to the system administrator or IT manager as needed. Assist with the company's Intune mobile device management (MDM) solution, including setting up user profiles and categories in Active Directory. Provide basic troubleshooting and support for a variety of devices, including laptops, tablets, and smartphones. Participate in the company's transition to a new help desk system, including documentation efforts. Demonstrate strong customer service skills and the ability to communicate technical information in layman's terms. Top Skills Required: Technical Proficiency: At least 1-2 years of solid help desk experience, preferably in a smaller organization with exposure to a variety of IT tasks. Customer Service: Strong ability to communicate technical information clearly and effectively to non-technical users. Adaptability: Quick learner who can handle the dynamic challenges of the construction industry environment. Problem-Solving: Capable of troubleshooting and resolving a wide range of IT issues. Team Collaboration: Ability to work well within a team and escalate issues appropriately. Skills Support, Service desk, Customer service, Active directory, Help desk support, Technical support, Office 365, Troubleshooting, Desktop, mdm, intune Top Skills Details Support,Service desk,Customer service,Active directory,Help desk support,Technical support,Office 365,Troubleshooting Additional Skills & Qualifications Experience with a MDM - Intune Knowledge Preferred Excellent Customer Service - will be working with a blue collar employee base (Electrical, High Voltage Lineman) Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in York,PA. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.