Requistion ID: 78013 

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Scope

The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Duties are performed at various levels within the defined title.

 

Key Responsibilities

Provide advanced customer service and technical support to end-users for hardware and software Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary. Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures. Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data. Provide guidance and explain policies and procedures to IT support staff and end-users. Train customers on new devices and technologies Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution. Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers. Implement security policies and protocols. Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current Review and evaluate new hardware and software products; recommend the implementation of new products Replace equipment that has reached the end of its warranty or lifecycle Create, track, and maintain reports and provide updates to management Assist in tracking and maintaining hardware and software inventory; interact with vendors May monitor infrastructure issues and resolve or escalate to higher levels of support May mentor, train, and direct the work of other staff members and/or student workers Maintains full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines. Prioritize and Implement standard services Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN) Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships) Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Viva Engage, Planner, OneDrive) Provide support for other Southeast Asian Countries (i.e. Vietnam, Malaysia, Indonesia, etc)

Key required skills, knowledge, and capabilities:

Excellent communication skills, especially with business and IS/IT technicians. Strong organizational and planning skills Competency in IT service management processes Competency in change management processes Comprehensive experience in project management / multi-project management Practical knowledge & experience of the requirements of an up-to-date IT Internationally and culturally aware Strategic focus with the ability to also operate tactically when needed Exceptional Analytical thinking with effective judgment and decision-making capabilities Patience with users and ability to remain calm Strong written and verbal communication skills Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent Interpersonal skills that function to create connections and positive experiences for customers Technological skills specific to the company’s products and trouble-shooting practices

Education:

Associate degree or higher (Preferred) 3+ years Experience Or an equivalent combination of education and experience Microsoft Certification (Preferred)

Language skills

English - Advanced (C1), any other language is an advantage

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.