Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

Provision access to users. Address security issues such as ID and Password. Log interactions and escalate as needed. Follow up on escalated issues. Direct customers to guides and training resources. Update training materials. Perform emergency setup and configuration for customers. Provide training to customers in routine program operation. Monitor the system for errors, bug, and potential performance enhancements. Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.

Qualifications:

Bachelors degree in computer programming or equivalent training required. 5-7 years experience required. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage ones time.