Welcome page Returning Candidate? Log back in! IT Support Specialist (On-site) Job Locations US-PA-Exton Req ID 2024-7528 Category Information Technology Type Full-Time Regular Security Access Level Access 3: Eligible to work in the US Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities Provide local on-site IT Field Desktop Support as Level 2 (IDEMIA has a central 24x7 Level 1 Help Desk remote support already in place)Coordinate and perform hardware upgrades for laptops, desktops, printers, meeting room devices, UPs, switches and telephones.Create and Maintain documentation for hardware inventory, software licenses, software versioning, automated tasks, network topology, physical building layout, backup Medias.Manage local IT resources to ensure equipment is always ready and serviceable for end-users and mainly supporting on the onboarding process for the region.Troubleshooting of computers, peripherals, TV displays, desk phones, cell phones, network cabling and assets,  software applications, and deploymentSoftware Center and SCCMInterface with and provide limited support for the production engineering and maintenance teams with legacy systems including Windows 7, XP, NT, robotics, industrial sensors, PLC, machine vision.Coordinate with external vendors as necessary to facilitate 3rd party system maintenance and upgrades such as telephony, HVAC, Security CCTV, and Internet access.Manage Requisitions, Purchase Orders, Invoicing and Investment Requests for IT consumables and new projects / vendor contracts.Supports on the Penetration test assessment and vulnerability assessment and remediation.Support on backup system with Veeam Qualifications 2+ years of experience in on-site IT Support roleAssociate's Degree with IT Infrastructure CompTIA A+ experience is a plusExcelNetwork Administration Backup SystemsWindows Administration Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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