Job Responsibilities:

Providing day to day support and technical assistance related to our computer systems. Provide on-site, via email and telephone service and support for end users Perform installation, configuration and troubleshooting of computer hardware and software Provide functional support on enterprise applications Create and administer user accounts in Active Directory. Diagnose and resolve network issues, connectivity issues, VPN issues Administrate security, antivirus, ?VPN, application and network support Perform system updates and upgrades Monitor and support photocopier and printer hardware and related services Install operating system software, patches and updates and applications? Maintain accurate and up to date documentation Escalate unresolved issues to the next level of support personnel.

Required skills

Computer related Diploma/Degree Excellent verbal and written communication Excellent problem analysis and solving ability. Excellent customer service skills Ability to work in a fast-paced environment and multitask Knowledge of desktop computer applications, operating systems, hardware and networking devices Experience working in Microsoft based PC/server environment Experience with Microsoft products (Microsoft Office, Outlook, Exchange, AD) Solid technical support experience with Windows 7/8/10/11 setup and configuration Experience with printer and peripheral installation and driver setup Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS) Basic computer programming experience and skills Must be able to lift 25lbs.

Knowledge on Microsoft Dynamic D365 Finance and Operation

Application question(s):

Do you have Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)? Do you have Solid technical support experience with Windows 7/8/10/11 setup and configuration?

Experience:

IT support: 1 year (preferred) Microsoft Dynamic D365 Finance and Operation: 2 years (required)

Work Location: In person

This is a full time position