Overview Responsible for general customer support for students, faculty and staff of the Touro College of Osteopathic Medicine (350+ users). Responsibilities Responsible for general customer support, to include, but not limited to, as much of the following as possible: + Provides technical assistance for faculty, students and staff + Respond to service tickets + Performs troubleshooting of desktop computers and peripherals + Monitors Print Server and printing management software + Assist with the operation of E-Mail listserv for faculty, staff, and student body + Assist with network (wired and wireless) related issues + Printer maintenance + Setup andmaintain AV systems of OSCE rooms + Assists students and instructors with Canvas/Yuja issues + Troubleshoot Zoom issues + Other duties as required by the IT Director Qualifications Education/ Experience + Bachelor's Degree or equivalent industry experience. + At least 2-4 years IT experience. Knowledge/ Skills/ Abilities + Team player with the ability to work independently when necessary + Excellent communication, time management, and organizational skills + Ability and strong desire to learn new technology + Great communication skills while dealing with customers + Knowledge of Windows Workstations and Mac OSX. + Knowledge of Microsoft Office Suite including Word, Excel, Power Point, & Outlook + Basic understanding of Audio-Visual equipment + Internet research + Must be able to work collaboratively and effectively with colleagues in a team environment. Touro University offers a comprehensive benefits package for full-time employees which includes: + Full range of Health Plans + Medical Plans (choice of EPO, PPO, High Deductible HSA) + Flexible Spending Accounts (FSA) + Dental Plans (PPO & HMO) and Vision Plan + Dependent Care and Transit Programs + Life Insurance, AD&D and Voluntary Supplemental Life Insurance + Short-term and Long-term disability programs + Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment) + Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children + Employee Assistance Program + Early-Release Fridays (upon approval) + Generous Paid Time Off + Vacation, Sick Leave, Personal Leave & Floating Holiday + Annual Holiday Schedule All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first. Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330. Job Locations US-MT-Great Falls ID 2025-12084 College TUNY - College of Osteopathic Medicine Position Type Full-Time Schedule Shift Varies Hours Per Week 36.5 Travel As needed Category Information Technology FLSA Status Exempt Location : Country US