Description Register and classify received incidents and to undertake an immediate effort to restore failed IT Service as quickly as possible. If no solution can be achieved more senior support will be brought in to assist. Process Known requests and ensure customer. Provide Guidance to junior team members. Ensures technology readiness for business needs. The IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. In addition when not fully occupied with on-call support the IT Support Specialist will assist with validation maintenance and project work for supported systems. The IT Support Specialist performs troubleshooting resolution and documentation tasks when issues arise with supported systems. May lead or participate in specific ITIL roles and processes. Job Duties and Responsibilities - Troubleshoot business-critical applications - Support mobile and desktop phones - Understand and apply standard operating procedures to meet the business needs and requirements - Maintains appropriate time to resolution for tickets - Log or record support tickets with appropriate priority - Install software and/or computer peripherals for users - Improve customer service value and satisfaction - Performs other duties as assigned. Required Job Qualifications Required: - Associate degree or equivalent experience in computer science business mathematics or related field - Typically less than 2 years of applicable experience Preferred: - Bachelors degree or equivalent experience in computer science business mathematics or related field. - Must understand installation configuration and troubleshooting processes for software hardware and networking equipment - 1 years of experience in technology related field Other Critical Factors Skills: - Interpersonal skills: such as communication skills active listening and customer-care - Understanding of support tools techniques and how technology is used to provide IT services - Diagnosis skills of technical issues - Ability to build rapport with customers - Strong motivation to learn new IT skills - Ability to multi-task and adapt to changes quickly - Customer Service Skills Requirements • Associate degree or equivalent experience in computer science, business, mathematics, or a related field. • Less than two years of applicable experience in IT support or a related role. • Proficiency in installing, configuring, and troubleshooting software, hardware, and networking equipment. • Strong interpersonal skills, including active listening and effective communication. • Ability to diagnose technical issues and provide appropriate solutions. • Familiarity with IT service tools and techniques to deliver reliable support. • Motivation to learn and adapt quickly to new technologies and processes. • Ability to multitask and manage priorities in a dynamic environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .