Apply Job Type Full-time Description

Position Summary:

The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.

Responsibilities:

· Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

· Install and configure appropriate software and functions according to specifications

· Develop and maintain local networks in ways that optimize performance

· Ensure security and privacy of networks and computer systems

· Provide orientation and guidance to users on how to operate new software and computer equipment

· Organize and schedule upgrades and maintenance without deterring others from completing their work

· Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

· Maintain records/logs of repairs and fixes and maintenance schedule

· Working with Global IT Team Members and vendors to resolve problems.

· Must be able to reliably work remotely from Global IT Team Members and support and report directly to local leadership.

· Execute other tasks as assigned

· Ability to travel when required between work sites 

· Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.

Requirements

 

Qualifications:

· Degree in Computer Science, engineering, or relevant field

· 3-5 years’ experience personally serving at a Help Desk function

· Microsoft Windows, Azure, SharePoint, and Office Skills

· Proven experience as IT Technician or relevant position is highly desirable

· Excellent diagnostic and problem-solving skills

· Outstanding organizational and time-management skills

· In depth understanding of diverse computer systems and networks

· Good knowledge of internet security and data privacy principles

· Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)