Job Description With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. The Office of Information Technology (OIT) develops innovative and responsive solutions for NYC Aging's internal and external needs and provide quality assurance for OIT projects and services. OIT enables NYC Aging staff to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties through the support of its network infrastructure. OIT's technology responsibilities include policy formation, inter-agency coordination, IT project oversight, information security, technology service delivery, and advocacy. The unit also administers network and data security, databases and network infrastructure, and provides application development and internal help desk support. The Office of Information Technology (OIT) - seeks a motivated and enthusiastic IT Service Desk Support Technician – apprentice to join our dynamic team. This apprenticeship offers an excellent opportunity for individuals interested in gaining practical experience in the field of IT support. As an apprentice, you will work closely with our experienced IT professionals to provide technical assistance and support to our internal users, ensuring smooth operation of our IT systems and services. Reporting directly to the Director of IT Operations, the duties and responsibilities of the apprentice IT Support Technician will include but not be limited to: - Provide assistance to NYC Aging computer users, install and update software. - Configure, set-up and upgrade computer systems. - Diagnose software and hardware issues; solve technical problems and provide solutions. - Deploy and enroll Mobile devices to Mobile Device Management (MDM). - Oversee and assist with the daily performance of NYC Aging computer systems. - Assist with IT project-oriented tasks. The IT Support Technician apprentice will benefit at NYC Aging by: 1. Close critical skills gap. 2. Advance diversity & Inclusion Goals. 3. Invest in a talent solution strategy that is associated with high retention rates. 4. Receive support career pathways. The apprenticeship is a 3-year commitment, which includes a long-term career training and intensive skill development. Qualifications Employment in this title is restricted to students enrolled in and attending high school. Employment is conditioned upon continuance as a high school student. No student shall be employed for more than 20 hours in any week that school is in session. Students may be employed full-time during their vacation periods. APPRENTICES MUST SUCCESSFULLY PASS/COMPLETE A MINIMUM OF 144 HOURS OF EMPLOYER SELECTED TRAINING COURSES THAT ALIGN TO THEIR COMPETENCIES (EITHER THROUGH RELEVANT COLLEGE COURSEWORK OR OTHER TRAINING – ON THE JOB TRAINING DOES NOT APPLY TO THIS REQUIREMENT) APPRENTICES MUST COMPLETE 2,000 HOURS OF WORK AT THEIR AGENCY APPRENTICES MUST OBTAIN PROFICIENCY IN 100% OF THEIR TECHNICAL COMPETENCIES AND 75% OF THEIR CAREER READY COMPETENCIES Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.